Questions, care tips & policies

When you ask for something special—a fully custom concept, artwork built from scratch, or design work that goes well beyond your package—we may apply a custom design fee.

• Custom design fee pays for creative work upfront. We quote it per project before design begins; we do not publish a fixed price on the site. The fee is due when agreed design work starts and does not include a design release or production files unless we confirm that in writing.
• Credit if you order: When you complete your order with Marleson & Ry within the timeframe confirmed at quote time, the fee is credited toward your purchase total (not to exceed the quoted fee).
• If you choose not to order, the fee is still owed and non-refundable.
• Design release: To take the design to another producer, a separate fee applies (quoted before release). Release terms are confirmed in writing and do not include Marleson & Ry production or rights we cannot sublicense.

Not sure if your idea needs custom design work? Ask when you start an order.

Rush orders are treated as top priority when confirmed in writing. Rush timing means a need-by date under 7 days for standard production, or under 14 days when custom proof or design work is required.

Due to the time constraints rush orders require, rush work includes a minimum fee of $5 or a 15% surcharge on the order, whichever is greater, as quoted at confirmation.

Due to the personalization of our products, items are not available for return.

If your product is damaged during shipment, please reach out within 7 days of delivery at (972) 839-3706 or manda@marlesonandry.com so we can send a replacement.

If something else does not look right or you have a concern, contact us promptly so we can review the situation. Each case is considered based on the work performed, approval record, and circumstances.

We do not guarantee replacement of customer-provided items if customization cannot be completed as requested due to material limitations or pre-existing flaws. Custom design fees are non-refundable once design work has been performed.

• Marleson & Ry is not responsible for vinyl lifting, peeling, or wear caused by surface texture, incompatible materials, normal use, or customer misuse after pickup or delivery.
• We are not responsible for damage from improper installation when the customer or a third party applies decals we did not install.
• If you provide an item for customization, we are not responsible for pre-existing flaws, manufacturer defects, or material limitations discovered during production.
• Customization on unusual surfaces carries inherent risk; we will advise when we see concerns, but results can vary.

Every custom design, proof, mockup, illustration, layout, and digital preview created by Marleson & Ry is original artwork and remains our intellectual property, protected by copyright and other applicable laws. This includes the Marleson & Ry name, logo, and studio branding. Ownership stays with Marleson & Ry unless design rights are purchased through a written design release or otherwise transferred in writing.

Proofs and mockups we send you are provided solely to review your custom order. They may not be copied, shared, reproduced, altered, traced, recreated, or used for production by you or anyone else without our written permission.

All images on our website, social media, marketing materials, and design proofs—including watermarked images—are protected by copyright and intellectual property laws. Removing, cropping, editing, or attempting to remove a watermark, or using our artwork without written permission, is not permitted.

• We will not reproduce protected artwork (including logos, characters, team marks, or licensed designs) without permission you can document.
• You are responsible for having the rights to use any names, artwork, logos, or designs you submit.
• We may decline or cancel requests that appear to involve copyrighted, trademarked, or licensed content we cannot verify.

We appreciate your respect for the time, creativity, and craftsmanship behind every custom design.

Marleson & Ry loves supporting our local community when studio capacity allows. We receive many worthwhile requests and cannot accommodate every one.

• Donation, discount, and sponsorship requests are reviewed case by case based on timing, scope, and current workload.
• Submitting a request does not guarantee approval, partial sponsorship, or a specific discount.
• Please include your organization name, event or cause, need-by date, and what you are hoping we can provide.
• Approved donations or sponsorships are provided at our discretion and do not create an ongoing obligation for future requests.

Email manda@marlesonandry.com with “Donation request” or “Sponsorship” in the subject line.

Marleson & Ry creates custom vinyl and personalized goods. Your order is confirmed only after details, pricing, timing, and payment terms are reviewed and approved by us. A request is not accepted until those details are approved.

Payment: Venmo @marleson-ry · Zelle manda@marlesonandry.com. Payment or deposit requirements are confirmed before production; orders may not begin until those requirements are met.

Pricing may vary based on size, materials, complexity, turnaround, and requested changes. All turnaround and delivery timing shared before confirmation are estimates unless we state otherwise in writing. Lead time begins after required details, payment or deposit, and proof approval (when applicable) are complete.

We may photograph completed work for portfolio, website, or social media unless you request otherwise in writing before your order is finished. We may update this page from time to time; the “Last updated” date at the top reflects the current version.

Questions? Call or text (972) 839-3706 or email manda@marlesonandry.com.